Your appearance and the appearance of your documents convey nonverbal messages. The way a letter, update, or report looks can have either a positive or a negative impact on the receiver. Letters and reports should look slick, proficient, overall composed and appealing to draw the consideration of the receiver.
Carelessly, briskly composed documents pass on negative nonverbal messages in regards to both the substance and the sender. Among the worst offenders are e-mail messages. In spite of the fact they seem like conversation, e-mails are business documents that create a permanent record and often a bad impression. Keep in mind that sending an email message full of errors conveys a damaging nonverbal message. What will be your reaction to an e-mail full of errors and grammar mistakes? Naturally, a bad email full of mistakes suggests that the writer doesn't care enough about the message to take the time to make it read well or look good. This will make the receiver immediately doubt the credibility of the sender. Therefore, the sender of such documents should take great care of its appearance and recheck it before sending as it creates a lasting impression in the minds of the receiver.
References:
Guffey, M.E., Rhodes, K., Rogin, P.(2011). Business Communication: Processes and product(4th brief Canadian edition).Scarborough,Canada:Nelson.
Carelessly, briskly composed documents pass on negative nonverbal messages in regards to both the substance and the sender. Among the worst offenders are e-mail messages. In spite of the fact they seem like conversation, e-mails are business documents that create a permanent record and often a bad impression. Keep in mind that sending an email message full of errors conveys a damaging nonverbal message. What will be your reaction to an e-mail full of errors and grammar mistakes? Naturally, a bad email full of mistakes suggests that the writer doesn't care enough about the message to take the time to make it read well or look good. This will make the receiver immediately doubt the credibility of the sender. Therefore, the sender of such documents should take great care of its appearance and recheck it before sending as it creates a lasting impression in the minds of the receiver.
References:
Guffey, M.E., Rhodes, K., Rogin, P.(2011). Business Communication: Processes and product(4th brief Canadian edition).Scarborough,Canada:Nelson.
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